Frequently Asked Questions
What are ActiveAligners™?
ActiveAligners™ are known in the dental industry as clear aligner therapy, which are custom trays worn in sequence that move your teeth in stages. Think "invisible braces". They work by gradually shifting teeth into their optimal position, making your teeth straighter. This is achieved through wearing a series of aligners, each for 22 hours a day, 2 weeks at a time (one stage), which move the teeth up to 0.3mm per stage until their optimal alignment has been reached. Often ActiveAligners™ are referred to as transparent braces, or clear braces, as they are made from transparent FDA Approved material. This means you will be able to wear them without people noticing.
What materials are ActiveAligners™ made of and what do they look like?
ActiveAligners™ are made from clear high quality FDA Approved dental materials. ActiveAligners™ are smooth, clear, transparent, BPA and gluten free. When worn, ActiveAligners™ are virtually undetectable.
What is a Smile Club Approved Dental Professional (SCADP)?
Smile Club Approved Dental Professionals (SCADPs) are registered dental professionals, approved by Smile Club to provide ActiveAligners™.
How does the process work?
It's as easy as 1, 2, 3:
1) Scan or impression: Visit a Smile Club store or SCADP to have a 3D scan or impression of your mouth done.
2) Align: Wear your ActiveAligners™ for 22 hours a day until the end of your treatment.
3) Retain: At the end of your treatment, wear your retainers to maintain your straight new smile.
How long will my ActiveAligner™ therapy be?
The average treatment time is between 6 and 7 months, however each ActiveAligner™ case is different and treatment times may vary between 2 to 12 months.
How old do I need to be to undergo ActiveAligner™ treatment?
By default, the minimum age for ActiveAligners™ is 16 years of age. However, exceptions may be made by a SCADP on a case-by-case basis (young teens usually do not qualify until all their adult teeth have fully erupted).
What do I do if there is an issue with my ActiveAligners™ once I have received them?
If you discover an issue with any of the ActiveAligners™ please return to your SCADP with your faulty Aligner(s) as soon as possible.
What happens if I do not wear my ActiveAligners™ for long periods of time?
If you do not wear your ActiveAligners™ for the minimum recommended time each day, your treatment may not track correctly and the length of treatment may be extended.
What do I do once I have completed my ActiveAligner™ treatment?
Retainers are critical to keeping your new smile. Please wear your retainer to keep your teeth in their new positions. If you would prefer a fixed lingual retainer kindly contact your SCADP to book an appointment.
Pricing, Payment and Booking:
Are ActiveAligners™ covered by medical aid?
Depending on your medical aid: None, a portion, or the full amount may be claimed back for your ActiveAligner™ therapy. Kindly contact your medical aid provider to see if you are covered for clear aligners.
How much do ActiveAligners™ cost?
ActiveAligners™ start from R27400 inc up to R35000 inc for more complex cases. The SCADP may require additional x-rays, oral cleaning etc. which is not included. Consult your nearest SCADP to find out what your treatment may cost.
I have had my scan/impression but no longer wish to proceed, am I committed?
No, if for any reason you have decided that you do not wish to proceed with ActiveAligner™ therapy after your 3D scan, kindly let your SCADP know and no charges will be made.
Do you offer a money back guarantee?
Once you have agreed to and paid for your treatment plan after your free 3D scan, we regret that no refunds will be available.
ActiveAligners™ are available through your SCADP or a SCADP at one of our Smile Club locations.
Living with ActiveAligners™:
Will the ActiveAligners™ affect my speech?
Most patients report no effect on speech. However, some patients find that they have a slight lisp when they first start using ActiveAligners™. This is only temporary while the tongue adjusts to having the aligners in the mouth.
Can I remove my ActiveAligners™?
Yes, you are able to remove your ActiveAligners™ whenever you’d like. However, it is recommended that you wear your ActiveAligners™ for a minimum of 22 hours per day. Only removing your ActiveAligners™ to eat, drink, brush your teeth and floss.
Am I restricted from eating certain foods while undergoing ActiveAligner™ therapy?
No, you may remove your ActiveAligners™ to eat whatever you please! It is recommended that you brush your teeth afterwards, before reinserting your ActiveAligners™, when you finished eating.
Will my ActiveAligners™ begin to smell?
No, your ActiveAligners™ will not smell if you take proper care of them and practice good oral hygiene. Proper care means brushing the inside and outside of your ActiveAligners™ twice a day and rinsing with water each time before you put them back into your mouth. It is recommended that you brush and floss your teeth at least twice a day to maintain good oral hygiene.
Can I chew gum while wearing ActiveAligners™?
No, chewing gum may stick to the ActiveAligner™ and therefore is not recommended. If you would like to chew gum, you may remove your Aligners. However, make sure that you wear your ActiveAligners™ for at least 22 hours each day.
What do I do if I lose my ActiveAligners™?
If you lose an ActiveAligner™ within seven days of your new stage you will need to have a replacement one made as soon as possible. If you have been compliant for the first 7 to 8 days, it may be possible to switch to your next stage (consult with your SCADP to see if you will need a replacement or if you will be able to move on to the next stage). There will be additional costs associated with replacing ActiveAligners™.
How do I know which set of ActiveAligners™ to wear next?
Your ActiveAligners™ are numbered in sequential order at the back left of each Aligner so you will always know which Aligner to wear next.
I keep forgetting to change my ActiveAligners™. Any advice?
A great way to remember the day you need to change your current aligners for your next set is to set a reminder on your phone or mark it on a calendar. You may also write the date to change on each aligner pack to help you remember.
Will I experience any pain or discomfort while using ActiveAligners™?
You might experience temporary, minor discomfort at the beginning of each new stage of treatment. This is normal and is usually described as a feeling of pressure, rather than pain. It means that your ActiveAligners™ are working – moving your teeth gradually, helping you to achieve the desired results. The discomfort should go away after a couple of days.
Will wearing ActiveAligners disrupt my romantic life?
Not at all! There should be no interruption to your romantic life because of ActiveAligners™. We’ve never had a patient complain about kissing while wearing ActiveAligners™. The key to keeping bad breath away is regular brushing and daily cleaning of your ActiveAligners™. Also, one of the best features of ActiveAligners™ is that they are removable. You can always take them out when you need to.
Can I smoke while wearing my ActiveAligners™?
Smoking may stain the ActiveAligners™’ clear plastic and is therefore discouraged.
Can I eat with my ActiveAligners™?
No, remove your ActiveAligners™ to eat and drink. It is important that you brush and floss your teeth after each meal and prior to re-inserting your ActiveAligners™, to maintain proper hygiene.
Can people tell I am wearing ActiveAligners?
ActiveAligners™ are clear, transparent and virtually undetectable when worn.
What are Aligner Chewies?
Aligner Chewies are used to help seat your ActiveAligners™ against your teeth. They are small soft cylinders made out of spongy plastic-like material (Styrene Copolymer). This is especially important when you start a new set of ActiveAligners™.
How do I use my Aligner Chewies?
Position the Aligner Chewie between your teeth (either “long way” or “short way” is fine) and bite down. Move it from one end of your mouth to another, continuing to bite up and down, until you have bitten on it with all of your teeth. Please use your Aligner Chewies daily for 15 seconds per side once per day.
I can’t remove my ActiveAligners, what do I do?
Sometimes the viscosity of your saliva may cause a seal between the ActiveAligners™ and your teeth. Try using your cheeks to vigorously swish some water in your mouth and break the seal. If you are still struggling to remove your ActiveAligners™ after doing so, we recommend that you contact your SCADP as soon as possible.
How many hours a day will I need to wear my ActiveAligners™?
You will need to wear your ActiveAligners™ for a minimum of 22 hours per day to ensure your most optimal outcome. Remove your ActiveAligners™ when eating and drinking.
What happens if I do not wear my ActiveAligners™ for 22 hours per day?
If you do not wear your Aligners for the prescribed minimum of 22 hours per day, your ActiveAligner™ treatment time may be extended.
How do I clean/care for my ActiveAligners™?
Clean your ActiveAligners™ every morning and night when you clean your teeth. Use a soft bristle toothbrush with cold water and a small amount of soap.
What are the Sports Guards made of?
Smile Club’s Sports Guards are made from high quality FDA Approved protective dental materials. Sports Guards are smooth, BPA and gluten free, and may be customised to your individual preferences.
Why should I wear a Sports Guard?
Sports guards protect the wearer from common sports injuries such as concussions, chipped and broken teeth, lacerated lips and gums.
When should I wear a Sports Guard?
When playing contact sports such as rugby, hockey, martial arts and boxing.
How does wearing a Sports Guard protect me?
Sports Guards protect the wearer in two ways. Firstly, they absorb the shock from a direct impact to the mouth thereby protecting your brain from concussions. Secondly, they protect your teeth and soft tissue in your mouth by providing an effective barrier between your teeth and the impact.
Can I use my ActiveAligners™ or Night Guard instead of a Sports Guard?
No, Sports Guards are specifically designed to absorb the impact of hits to the face. ActiveAligners and Night Guards are not.
Will my Sports Guard smell?
No, your Sports Guard will not smell should you take proper care of it and practice good oral hygiene.
How do I clean/care for my Sports Guard and how often?
Gently brush your Sports Guard with cold water and a little bit of soap after each use.
How long will my Sports Guard last?
Children with milk teeth may need to change their Sports Guard every year to account for the changes in their mouths. Adults may keep their Sports Guards for a number of years provided they follow proper care instructions.
Can I customize my Sports Guard?
Yes, there are a range of different colour and design options available. Kindly speak to your SCADP to find out more.
What is a Night Guard?
Night Guards are bite-plates worn while sleeping to relieve symptoms associated with clenching and grinding teeth at night, known as bruxism.
What is the Night Guard made of?
Night Guards are made out of a combination of high quality FDA Approved dental materials to create a final product that is soft on the inside and tough on the outside. Night Guards are smooth, clear, transparent, BPA and gluten free.
When should I wear my Night Guard?
At night before you go to sleep.
Is it possible to grind through my Night Guard?
Yes, we have seen that any type of Night Guard will last between 6 – 12 months. This depends on how hard and frequently it is ground on.
Can I eat with my Night Guard?
No, it is recommended that you remove your Night Guard before eating and drinking. Make sure to brush your teeth before reinserting.
How do I clean/care for my Night Guard?
Clean you Night Guard with a soft bristle toothbrush, cold water and a little bit of soap.
Will my Night Guard smell?
No, if you practice good oral hygiene and take proper care of your Night Guard it will not smell.
Will wearing a Night Guard disrupt my romantic life?
Not at all! There should be no interruption to your romantic life because of Night Guards. We’ve never had a patient complain about kissing while wearing Night Guards. The key to keeping bad breath away is regular brushing and daily cleaning of your Night Guards. Also, one of the best features of Night Guards is that they are removable. You can always take them out when you need to.
Where can I purchase Smile Club’s at-home teeth whitening kit?
You may purchase Smile Club’s at-home teeth whitening kit online by following this link, or at one of our Smile Club stores located here.
Why should I use at home teeth whitening?
At home teeth whitening is an affordable and convenient alternative to traditional teeth whitening offered by dental professionals.
Am I a candidate for at home teeth whitening?
If you would like whiter teeth then you may use Smile Club’s at-home teeth whitening kit.
Will my teeth be sensitive when using the at home whitening kit?
Some people may show sensitivity to carbamide peroxide. However do not be deterred as any sensitivity will go away on its own within a few days. If it does not, it is recommended you visit your dental professional as soon as possible.
What results can I expect from using the at home tooth whitening kit?
The at-home whitening kit may whiten your teeth by 5 shades in about 5 days. Should you wish to go brighter, extend the length of your treatment until you are happy with the result. The at-home tooth whitening kit will last approximately 9 applications.
How long will the results last?
Anywhere between 3 and 24 months depending on your diet, lifestyle and age.
How long will I need to use the at home whitening kit before I start seeing results?
People usually start seeing results after 5 days.
What foods/drinks must I avoid when using at home whitening as to not stain my teeth?
We recommend you abstain from anything that could stain a white shirt. This includes foods and drinks such as red wine, tea, coffee, curry, spinach, butternut, beetroot etc.
Does teeth whitening damage enamel?
No, teeth whitening does not damage enamel. However, over-bleaching is not advised and may have an negative effect on you enamel.
Will my gums be affected during the whitening treatment?
No. However, some users have shown sensitivity in their gums. If this occurs, stop using the whitening gel for a few days and the sensitivity should subside. If it does not, kindly visit your dental professional as soon as possible.
How long is the teeth whitening treatment?
The average teeth whitening treatment is 5 days/applications. However, you may decide on the length according to the result you may wish to attain.
How do I get the best results from at home teeth whitening?
It is recommended that you visit a dental professional to have your teeth professionally cleaned before you start whitening your teeth in order to achieve the best results. Also, abstain from foods and drinks that may stain a white shirt while undergoing your whitening treatment.
We recommend that you consult your healthcare, dental or Smile Club Approved Dental Professional prior to using Smile Club’s at home teeth whitening kit should you have any concerns.
Where can I purchase Smile Club’s activated charcoal toothpaste?
You may purchase Smile Club’s activated charcoal toothpaste online by following this link, or at one of our Smile Club stores located here.
What are the benefits associated with using Smile Club’s activated charcoal toothpaste?
Smile Club’s activated charcoal toothpaste will help remove plaque, fight bad breath, remove stains and gently whiten your teeth.
Is Smile Club’s activated charcoal toothpaste fluoride free?
Yes, we have formulated Smile Club’s activated charcoal toothpaste to be fluoride free.
Are there any side-effects/issues from using Smile Club’s activated charcoal toothpaste?
Smile Club’s activated charcoal toothpaste has been specifically designed to be as non-abrasive and safe as possible. Should you have any concerns, we recommend that you consult your dental professional.
How often should I use Smile Club’s activated charcoal toothpaste?
Twice a day. Smile Club’s activated charcoal toothpaste is designed to be used safely and effectively as your everyday toothpaste.
You may, however it is advised that you rather clean your orthodontic appliances with cold water and a little bit of soap instead.
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